How your tank gets to you
Last updated 20 September 2026
Where we deliver
Mainland Great Britain, to the kerbside of your address, on a pallet. Every tank is a large glass system, so it travels on a pallet with a specialist carrier, not by parcel post. Each tank is leak-tested by us before it is packed.
Scottish Highlands and islands, Northern Ireland and other offshore addresses are quoted separately before you order. We do not deliver outside the UK.
What it costs
Delivery is priced by postcode and tank size, and the exact cost is written on your quote before you pay. There are no charges added after payment.
When it arrives
- Tanks in stock: dispatched within 10 working days of your payment clearing. The carrier contacts you to agree a delivery day.
- Tanks we order in for you: if the model or colour you want is not in our stock, we tell you before you pay and give you a lead time. It is never more than 8 weeks from your deposit. A 30% deposit secures the tank; the balance is paid before dispatch. If you cancel before dispatch the deposit is refunded in full.
- You are told in writing if a date changes, and if we cannot deliver within the time promised you can cancel for a full refund of everything you have paid.
What arrives
The glass display tank, the sump, the pipework and the cabinet. The cabinet travels flat-packed, and the cabinet and pipework are assembled at home following the manufacturer's manual, which is in the box. Return pump, skimmer and lights are not part of the tank system; if you asked us to supply any, they are listed on your quote and arrive with the tank.
On the day
- Kerbside means the pallet is left at the nearest safe point a pallet truck can reach. The driver does not carry the tank indoors. Please arrange two or more people to move it.
- Someone aged 18 or over must be there to sign for it.
- Check the packaging and the glass before you sign. If anything is damaged, write it on the delivery note and email us the same day with photos. A damaged tank is replaced or refunded at no cost to you.
- Please report any damage you find after unpacking within 48 hours of delivery, with photos.
Questions
Email info@acquabuddy.com or call +44 7782 631051, Monday to Friday, 9am to 5.30pm. We reply within one working day.