Returns & refunds

If it is not right, we put it right

Last updated 20 September 2026

Changed your mind

• You have 14 days from the day the tank is delivered to tell us you want to return it, for any reason. Email info@acquabuddy.com with your order number.
• The tank must be unused, dry, and in its original packaging on the pallet. A tank that has been filled cannot be returned under this section.
• You can send it back yourself, or we collect it. If we collect, the collection cost is the same as the delivery cost on your quote and is deducted from your refund. Nothing else is deducted; there is no restocking fee.
• Your refund is paid within 14 days of the tank reaching us, to the card or account you paid with.

Damaged on delivery

• Note the damage on the delivery note and email us photos the same day, or within 48 hours of delivery if you find it on unpacking.
• We replace the tank or refund you in full, including delivery. Collection is arranged and paid for by us.

Faulty

• Under the Consumer Rights Act 2015 you can reject a faulty tank within 30 days of delivery for a full refund. After that we repair or replace it, and refund you if we cannot.
• Every tank also carries our 5-year warranty on the glass seams and the structure of the tank against leaks, once you register it by emailing your order number within 30 days of delivery. The warranty does not cover damage from moving the tank after installation, impact, misuse, or anything that happens to livestock or the water in it.
• Collection and redelivery for a warranty claim are paid by us.

Cancelling before delivery

• A stock tank can be cancelled for a full refund any time before it is dispatched.
• A tank we are ordering in for you can also be cancelled any time before it is dispatched. Your deposit is refunded in full.
• If we miss the delivery time we promised, you can cancel for a full refund at any point.

How refunds are paid

Refunds go back to the same card or bank account, through the same payment provider (Stripe for card payments), within 14 days. You get an email confirming it.

Before opening a card dispute

Please contact us first. We answer within one working day and resolve almost everything within five. A dispute takes weeks; we take days.

Email info@acquabuddy.com or call +44 7782 631051, Monday to Friday, 9am to 5.30pm.

Nothing on this page reduces your legal rights as a consumer.